Dealt with Sam first via e-mail when I was initially interested. Answered any question I had and set up a test drive. When I arrived at Baierl Sam was out on a test drive, but Bill was immediately there to help out. Very friendly through the entire process and again answered any questions I had. Very helpful and informative. I didn't feel like I was being talked down to or presented with a bunch of technical information to intimidate me. They both talked to me like a normal person would want to be talked to. Definitely would go back here when I'm looking at new cars in the future!